A Foundation for Open Information Environments

Traditionally, information systems were developed within organizations for use by known audiences for known purposes. Advances in information technology have changed this landscape dramatically. The reach of information systems frequently extends beyond organizational boundaries for use by unknown audiences and for purposes not originally anticipated. Individuals and informal communities can generate and use information in ways previously restricted to formal organizations. We term applications with these characteristics open information environments (OIEs). OIEs are marked by diversity of information available, flexibility in accommodating new sources, users and uses, and information management with minimal controls on structure, content, and access. This creates opportunities to generate new information and use it in unexpected ways. However, OIEs also come with challenges in managing the semantic diversity, flexibility of use, and information quality issues arising from the range of users and lack of controls. In this paper, we propose a set of principles for managing OIEs effectively. We outline a research program to examine the potential of OIEs, the challenges they present, and how to design OIEs to realize the benefits while mitigating the challenges. We highlight our ongoing research in this area, and conclude with a call for more research on this important phenomenon.